At Books Tycoon (bookstycoon.co.in), customer satisfaction is our top priority. Since we sell physical books directly from our inventory, we have a clear and transparent policy for returns and refunds:
1. Eligibility for Returns
We accept returns only if the book you received falls under any of the following conditions: The book was damaged during transit (torn pages, broken binding).You received the wrong book or a misprinted copy.Missing pages or major printing defects.
2. Time Frame to Report You must report the issue and request a return within 3 days of receiving your package. Any requests made after 3 days of delivery will unfortunately not be accepted.
3. Process to Initiate a Return
To start a return, please contact us via email or WhatsApp with your Order ID and clear photos or a short video showing the damage/defect of the book. Once approved, we will guide you on the return shipping process.
4. Replacement or Refund
Once we receive the returned book and verify the issue, you will have two options:Replacement: We will send a fresh copy of the same book at no extra shipping cost (subject to stock availability).Refund: If the stock is unavailable or you prefer a refund, the full amount will be credited back to your original payment method within 5-7 business days.
5. Order Cancellation
You can cancel your order before it is shipped. Once the book parcel is handed over to our courier partner and a tracking number is generated, the order cannot be canceled.